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Entrepreneur

Letsbuy.com merged with Flipkart.com and ditched convenience of its customers

I needed a digital invoice of a product I ordered from Letsbuy.com. So, I opened the website and found that a notice which says that in order to further improve our (whoever) shopping experience, they have integrated their operations with the largest player in the category – Flipkart.com. This is good. But where can I access my order history?

They wrote it there:

For our existing customers, your order history and status remains secure with us. You can get all details about your existing orders by dialing : 0124 4901234 (from 8 AM to 9 PM )

How inconvenience is this? They should have merged the accounts with Flipkart. It feels like they are going to stop their business, because Flipkart wanted them to stop competing and paid some money to get the return of their investment. It does not feel like they are still doing the business after merging with Flipkart.

Categories
Entrepreneur

Airtel vs Reliance in customer service

I was very much impressed by the quality customer service by Airtel Broadband in Chennai. So, I opted to use Airtel for my mobile phone, when I came to Odisha, though I knew that Airtel is costly than other providers. At that time Docomo launched recently and people were enquiring about it, still I preferred Airtel.

Categories
Entrepreneur

How to make your costumers to love you?

When you are selling something, the biggest achievement is when your customers love you. When your customers love you, they return to your business themselves and also they recommend your business to others. So how to make your customers happy and make them to love you? I am not an expert in these, but I love to share my opinions on this.